Return & Exchanges Policy
1. Our Commitment to Your Satisfaction
At Ideanize, operating as ideanize.com, we recognize that our customers are looking for premium quality when purchasing car accessories. Whether you've ordered a custom spare tire cover, a tailgate wrap, or a personalized wooden photo car, we want you to be thrilled with your purchase.
Our "Customer First" philosophy ensures that every transaction is backed by a robust and fair return policy.
This policy is designed to be fully compliant with Google Merchant Center standards, ensuring transparency in our business operations and protecting your rights as a consumer in the State of Colorado and beyond.
2. The 30-Day Return Window
We provide a comprehensive 30-day return window. From the moment your package is marked as "delivered" by FedEx or UPS, you have exactly 30 calendar days to evaluate the product and decide if it meets your needs.
Note: Requests made after the 30-day window will be handled on a case-by-case basis at our discretion, typically resulting in store credit rather than a full refund.
3. Eligibility and Condition Requirements
To maintain our high hygiene and quality standards (especially for items like car neck pillows and seat covers), we require that items returned meet the following criteria:
- Condition: Items must be in "as-new" condition, meaning they are unused, unwashed, and free from any odors, pet hair, or visible wear.
- Packaging: Original packaging, including tags and any protective films (common on car standees and wooden photo cars), must be intact.
- Proof of Purchase: You must provide your order number or the email address used at the time of purchase.
4. Return Shipping: We Pay the Cost
Unlike many retailers, ideanize.com believes that if a product doesn't work for you, you shouldn't have to pay to send it back. We provide prepaid return shipping labels for all eligible returns.
| Fee Type | Amount | Details |
|---|---|---|
| Return Shipping Label | $0.00 | Paid by Ideanize |
| Restocking Fee | $0.00 | We do not charge restocking fees |
| Exchange Shipping | $0.00 | We ship your replacement free of charge |
5. Step-by-Step Return Process
- Contact Support: Email support@ideanize.com with your order number and the reason for the return.
- Receive Label: Once approved, we will email you a PDF shipping label (FedEx or UPS).
- Package Safely: Place the item in its original box or a similar protective mailer. For spare tire covers, please roll rather than fold to prevent permanent creases.
- Drop-off: Drop the package at any authorized carrier location.
- Inspection & Refund: Once the package reaches our Denver facility (1500 N Grant St, Suite B), we will inspect it within 48 hours and process your refund or exchange.
6. Exchanges for Car Accessories
We understand that vehicle fitment can be tricky. If you ordered a car sunshade or a seat cover that doesn't quite fit your specific make and model, we encourage an exchange. We will assist you in selecting the correct size and ship it to you immediately upon receiving your return, with no additional shipping costs to you.
7. Damaged or Defective Items
If your item arrives damaged—for example, a cracked wooden photo car or a misprinted tailgate wrap—please notify us within 7 days of delivery. We will prioritize a replacement shipment or issue a full refund immediately upon verification of the damage. Photos of the damage are greatly appreciated to help us improve our quality control.
8. Contact & Jurisdiction
This policy is governed by the laws of the State of Colorado.
Ideanize
1500 N Grant St, Suite B
Denver, CO 80203, United States
Email: support@ideanize.com
