FAQs
Frequently Asked Questions (FAQs)
Last Updated: 01/12/2025
Ordering & Payments
Q: What payment methods do you accept?
We currently accept secure payments via PayPal and Venmo. These platforms allow you to pay using your balance, linked bank account, or credit/debit cards.
Q: Is my payment information safe?
Yes. All payments are processed through trusted third-party providers. Ideanize does not store or have access to your full payment details.
Q: Can I change or cancel my order?
Orders can be canceled or modified within a strict 2-hour grace period after purchase. After that, the order enters processing and cannot be changed.
Shipping & Delivery
Q: Where do you ship from?
All orders are shipped from our fulfillment center in Denver, Colorado.
Q: How long does shipping take?
Total delivery time is typically 8–13 business days, including processing and transit via FedEx or UPS.
Q: Will I receive a tracking number?
Yes. Once your order ships, you will receive an automated email with tracking details. Please allow up to 48 hours for tracking data to update.
Returns, Refunds & Exchanges
Q: What is your return policy?
We offer a 30-day return window starting from the delivery date. Items must be unused, in original condition, and include original packaging.
Q: Do I have to pay for return shipping?
No. Ideanize provides prepaid return shipping labels for all eligible returns.
Q: How long does it take to receive a refund?
Refunds are typically processed within 5–10 business days after the returned item passes inspection.
Q: What if my item arrives damaged?
Please contact us within 7 days of delivery. We will issue a replacement or full refund once the damage is verified.
Products & Fitment
Q: Are your products custom-made?
Many of our products are customized or vehicle-specific. Once production begins, changes cannot be made.
Q: How do I know if a product fits my vehicle?
We provide detailed product descriptions and fitment guidance. Customers are responsible for verifying vehicle compatibility before purchasing.
Q: Are slight variations normal?
Yes. Minor variations in color, texture, or finish may occur due to manufacturing and screen differences. These are not considered defects.
Legal, Privacy & Security
Q: How do you handle my personal data?
We handle all personal information in accordance with our Privacy Policy, GDPR, and CCPA requirements.
Q: Do you use cookies?
Yes. Cookies help us improve functionality, performance, and security. You can manage cookie preferences through your browser settings.
Q: How do I report copyright or IP issues?
Please send a detailed notice to support@ideanize.com with the subject line “DMCA Notice”.
Still Need Help?
If your question isn’t answered here, our support team is happy to assist you.
Ideanize
1500 N Grant St, Suite B
Denver, CO 80203, United States
Email: support@ideanize.com
Support Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
