• Refund Policy

Refund Policy

1. Our Refund Philosophy

At Ideanize, we believe that trust is the foundation of every transaction. When you shop at ideanize.com for car accessories—whether it's a personalized car standee or a protective tire cover—we want you to know that your investment is protected.

Our refund policy is designed to provide clarity on how and when your money is returned to you, ensuring full compliance with Google Merchant Center's requirements for financial transparency.

2. Refund Eligibility Criteria

A refund is typically triggered by one of the following events:

  • Approved Returns: The item has been returned to our Denver facility and passed inspection.
  • Order Cancellation: You requested a cancellation within our 2-hour grace window.
  • Inventory Issues: On rare occasions, if a specific car accessory (like a visor clip or neck pillow) is out of stock after your order is placed.
  • Non-Delivery/Damage: If a package is lost by FedEx/UPS or arrives in a condition that prevents its intended use.

3. The Refund Timeline

We value your time and aim to process all financial transactions as quickly as possible. Below is the standard timeline for a refund once a return has been delivered to us:

Timeline Process Details
Day 1-2 Receiving & Inspection Our warehouse team at 1500 N Grant St inspects the returned car accessories for quality and condition.
Day 3 Approval & Initiation An email notification is sent to you confirming the refund approval. We trigger the refund through our payment gateway (Stripe/PayPal).
Day 5-10 Banking Processing The time it takes for the funds to appear on your bank statement depends entirely on your financial institution.

4. Refund Methods and Limitations

For security and anti-fraud purposes, refunds can only be issued to the original payment method used for the purchase. We cannot issue a refund to a different credit card, bank account, or via cash/check.

Payment Method Typical Posting Time
Credit/Debit Cards 5 - 7 Business Days
PayPal / Digital Wallets 2 - 4 Business Days
Store Credit / Gift Cards Instant (upon approval)

5. Partial Refunds

In certain scenarios, a partial refund may be issued:

  • Items returned with signs of use that were not disclosed in the return request.
  • Multi-item orders where only a portion of the items are returned (e.g., you keep the car visor clips but return the seat covers).
  • Items returned without their original promotional "free gifts" or accessories.

6. Handling Disputes

We encourage all customers to reach out to us at support@ideanize.com before initiating a bank chargeback.

Chargebacks can take 60-90 days to resolve, whereas our internal team can usually resolve refund issues within 48 hours. We are committed to working with you to find a fair solution for any issues related to your car accessories.

7. Contact Information

Ideanize
1500 N Grant St, Suite B
Denver, CO 80203
Email: support@ideanize.com